MSN Communications, Inc.
SMARTnet Services
Taking the hassle out of your Cisco maintenance...
From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it:
- Rapid problem resolution with around-the-clock, global access to the Cisco TAC
- Registered access to Cisco.com for powerful online tools and information
- Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available)
- Ongoing system software updates that enable you to evolve your network to ever-changing business needs and increase the return on your hardware investment
- Cisco OS software support extends the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
With Cisco SMARTnet Onsite, you get additional customized support specific to your needs. Cisco SMARTnet Onsite includes all the benefits of Cisco SMARTnet plus the added assurance of a trained field engineer to install replacement parts at your location. Cisco SMARTnet Onsite implements Cisco technology expertise and practices to help ensure that your network operates at the highest levels.
Highly trained engineers provide:
- Accurate and faster advance network parts installation
- Improved network staff readiness and skill levels
- Reduced staffing requirements
Cisco Support Services
Software Support - Cisco software support services strengthen the reliability, functionality and stability of Cisco application software.
Advance Hardware Replacement - When you need it the most, you have the assurance of a trained field engineer to install replacement parts at your location.
Cisco.com - With registered access to Cisco’s online support and information system, you have interactive consulting tools, a comprehensive database and knowledge transfer resources.
Cisco Technical Assistance Center (TAC) - Available online or by telephone, Cisco TAC supplements your in-house staff with access to highly-trained network and application software engineers, including CCIE professionals, and R&D engineers.
A Global Network - A Single Point of Contact
Cisco Technical Support Services optimize your network support through collaboration between Cisco and its global services partners. You benefit from a single point of contact for service and support backed by Cisco expertise. MSN, as Cisco-certified Gold Partner, can assist you in understanding your specific service needs, ensuring the continued success of your network, applications and the people who use them.