MSN Communications, Inc.
IP Telephony
MSN has aligned with Cisco Systems to bring you the very latest in United Communications. We can help you assess and implement your specific Unified Communications needs. This can include some or all of the following:
IP Telephony
Run voice, data, and video communications over a single, converged network. This includes call-processing software, telephones and endpoint devices.
Unified Communications Applications
Streamline business processes by integrating solutions including messaging, conferencing and Unified Communications clients to improve communication and collaboration.
Customer Contact
Skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management to help you improve your call center abilities.
Voice Network Management
These tools are designed to improve productivity and reduce the total cost of ownership through automation, integration and simplification.
Cisco MeetingPlace
Seamlessly integrates voice, video and Web conferencing capabilities to make remote meetings as natural and effective as face-to-face meetings for unmatched productivity gains. MeetingPlace is deployed and integrated directly into an organization's private voice and data networks and enterprise applications, to provide significant cost savings, the utmost in security, and a superior user experience. As a Cisco-Certified Rich Media ATP Partner, MSN can help you procure and install your MeetingPlace solution.
Communications Infrastructure (i.e., network)
A resilient, integrated, and adaptive network infrastructure is a critical component of today's communications systems. Communications infrastructure products include routing, switching and other infrastructure products such as voice gateways, switches with in-line power and voice servers for media processing software.
Contact Center Solutions
Cisco Unified Contact Center Enterprise (formerly known as Cisco IP Contact Center [IPCC] Enterprise) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. Cisco Unified Contact Center Enterprise combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling companies to rapidly deploy a distributed contact center infrastructure. Cisco Unified Contact Center Enterprise provides a state-of-the-art IP-based contact center solution that enables you to smoothly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration, and e-mail. This integration unifies capabilities, enabling a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen.