Call Center Services

Contact Center


Wondering how a contact center might help your business?

As a Cisco-certified IP Contact Center partner, we understand there are many options out there when implementing your call center, but unless we design one that's right for you, even the most innovative solution doesn't matter. That's why we offer our services to plan, create and deploy the right solution for your contact center environment.

Our experienced engineers can guide you through the many options available, and help you decide which is a right fit for you. We have extensive training in the following Cisco contact center solutions:


Cisco UCC Express and Enterprise

Cisco Unified Contact Center Express or Enterprise (depending on the deployment scale) provides a state-of-the-art IP-based contact center solution that enables you to smoothly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration, and email. This integration unifies capabilities, enabling a single agent to support multiple interactions simultaneously regardless of which communications channel the customer has chosen. Since each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.


Cisco ICM Enterprise

With Cisco Unified Intelligent Contact Management Enterprise, your customers have the choice to interact with your contact center by phone, Web, voice over IP (VoIP), text chat, or email. Cisco Unified Intelligent Contact Management Enterprise provides centralized management control over customer contacts, enabling you to implement a single set of business rules that uniformly address customer needs independent of contact channel or resource location.


Cisco CVP

Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center. Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can transfer information given by the customer directly to the agent along with the call itself to provide a smooth customer service experience.


Implementation of a contact center solution will enable you to elevate your level of customer service in all areas of the business. So, call us today at 800.535.5409, and ask for one of our contact center specialists.